Support
Send questions and bug reports about Tracker to fybetech.team@gmail.com. Messages are usually answered within a few business days.
Send an emailWhen reporting a problem, please include
- Your device model and iOS version
- The app version (shown at the bottom of the Settings screen)
- When the problem occurs and the steps that lead to it
- A screenshot, if available
Frequently asked questions
Reminders aren't arriving.
Check that notifications are enabled for Tracker in iOS Settings → Notifications. Reminders are only sent on days the habit is scheduled, and once the day's goal is met, the remaining reminders are not sent.
I didn't receive a verification code.
Check your spam folder. Codes are valid for a few minutes; you can request a new one after a short wait.
I forgot my password.
Tap "Forgot password" on the sign-in screen and set a new password with the code sent to your email address.
My data doesn't appear on my other device.
Make sure you are signed in to the same account on both devices and that you are online. Sync runs in the background; opening the App starts it.
I can't edit a past day.
Entries for past days, including yesterday, cannot be changed. This keeps streaks and statistics consistent.
Will a deleted habit come back?
If you add it again from the same template or with the same name, it returns with its history. Its streak starts over from the day it is re-added.
What happens to my data when I sign out?
The account data on the device is cleared. Your data stays in your account and returns when you sign in again.
How do I delete my account?
Settings → Account → Delete account. See the Privacy Policy for details.